Process

When you’re trying to solve a design problem, usability testing serves design. It’s a tool. Use it to improve your design, not to justify your actions.

In the traditional industrial production logic, highly individualised solutions were intrinsically incompatible with industrial production, because of the need to create economy of scale. In this logic, the user experience, which is unique and highly individualised, could never be perfectly matched with an appropriate industrial offering. A systemic view covering both front and back office instances and supporting local and individual uncodified and tacit knowledge creates the conditions for a new convergence between local and individual solutions and industrial production. This view is based on a shift from economies of scale (based on material production) to economy of scope (based on organizational knowledge).

Creating detailed interaction design specifications that clearly communicate your design intent makes it possible for developers to make your design a reality.

Some excerpts you might enjoy

Easing into the activities of brainstorming and design conversations, introducing the embodiment of stories that represent the issues you are trying to solve, and providing this preliminary scaffolding for the larger group are just some small ways in which we can make the work of group creativity more productive.

Friction exists from misaligned expectations from UCD practitioners forcing their methods too late in the game or agile practitioners trying to wean out hard requirements before purpose is fully understood.