Methodology

The goal of this project is to reduce usability problems with electronic products by developing and offering companies a coherent design methodology to anticipate expectations and needs of users on the one hand, and product influences on use practices on the other.

In the traditional industrial production logic, highly individualised solutions were intrinsically incompatible with industrial production, because of the need to create economy of scale. In this logic, the user experience, which is unique and highly individualised, could never be perfectly matched with an appropriate industrial offering. A systemic view covering both front and back office instances and supporting local and individual uncodified and tacit knowledge creates the conditions for a new convergence between local and individual solutions and industrial production. This view is based on a shift from economies of scale (based on material production) to economy of scope (based on organizational knowledge).

Research testing 917 websites and intranets (plus 318 emails and 292 social media postings) with 1,658 users in 12 countries.

As a case study of the need for methodological thinking, the paper considers the use of single person studies in research and design. These are likely to be particularly valuable as we move from a small number of applications used by many people to a ‘long tail’ where large numbers of applications are used by small numbers of people. This change calls for different practical design strategies; focusing on the peak experience of a few rather than acceptable performance for many.

O presente trabalho procura distinguir os conceitos acerca do Método de Estudo de Casos e o Método do Caso, dentro das Ciências Sociais e suas aplicabilidades. Para tanto, realiza uma descrição sobre o momento do surgimento do Método do Caso, em Harvard, destacando a conjuntura social, econômica e cultural que possibilitaram a criação desse instrumento pedagógico.

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User performance experience focuses on what is the full cycle time from when the user requests a page or invokes an action till a new page is ready for interaction or the action has completed.

Research Knowledge Data Base.

By introducing random sampling and using a statistically calculated sample size it will be possible to state with absolute confidence that: * The results have a very high probability that they are representative of all the pages in the site or sub-site being assessed * All sample pages were arrived at randomly and the process was free of any bias.